Connected operations11
A business operating system connects the work
The opportunity is in the relationships between the tools.
2 min read
OnPoint Journal50 perspectives / Volume 01
A company that keeps learning.
Ideas about the knowledge we build, the systems we share, and the intelligence that moves a business forward.
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10 articlesSearch the journal
Connected operations12
The handoff is where the system is tested
Work should change hands without losing its memory.
2 min read
Connected operations13
Checklists make expectations visible
A clear criterion creates the possibility of a useful review.
2 min read
Connected operations14
Forms turn requests into a starting point
The first questions determine how much the next person has to reconstruct.
2 min read
Connected operations15
Surveys should start a conversation with reality
Collecting answers matters when the organization is prepared to listen.
2 min read
Connected operations16
Chat is where work thinks out loud
Keep conversation close, and give durable decisions somewhere to live.
2 min read
Connected operations17
Offline work is still company work
The operating model should account for the places where connectivity runs out.
2 min read
Connected operations18
Map Lenses turn location into a question
A map becomes more useful when it shows what you are trying to understand.
2 min read
Connected operations19
Standard work can be a platform for change
A shared starting point makes an improvement easier to recognize.
2 min read
Connected operations20
The client should inherit clarity
A handoff package is a statement about how well the work is understood.
2 min read